December 10, 2016

Letter from the President

 

Dear Ladies and Gentlemen,

I would like to take a few minutes of your time to discuss my past and what lead me to establish Liberty Surveillance, Inc. in 2005.

I was employed in a public company that was in the large systems computer storage business. As market trends drove the need for ever expanding storage requirements it was a major milestone to deploy a “Terra-byte” refrigerator sized disc system in the mid to late 90’s. This system was intended for use by major corporations to deal with ever increasing demands of consumer and business related ventures. I had been working for a small engineering firm as a developer of a personal computer cards with on board processing that was used to move large amounts of data over varying networks and network typologies. At that small firm we worked developing a plug-in card for this larger company. The company saw a need to store and deliver video/audio over these networks at the highest speeds possible in the late 1990’s. Their thinking was that there would be a strong demand for storage devices to hold the video data. They were in fact correct. A part of that small company was “sold off” with several hardware engineers and a single software developer, and that was me. Although I was happy in that small company I made the move to the larger which employed some 3 to 4 thousand people worldwide. Their claim to fame was superior customer service which reflected in the product that had “call home”, hot swap and many features and an unsurpassed support staff.

I spent 7 years there deploying several products streaming video over a plethora of network types. Our partners included many noteworthy companies working to make encoding, delivery, and storage of these streaming capable devices. In the early 2000s the company was granted a patent for several of these designs. You will find me named there if you would care to look up http://www.patentbuddy.com/Inventor/Hultin-William-O/552301.

I purchased a grand old Victorian as a “fixer upper” while I was still employed there although it was not in need of immediate help I deferred to landscaping and interior adornments. One day I found some tire tracks where someone had spun their wheels in the newly painted driveway. I also found a baseball cap near one of the doors. Since I had rented out the in-law apartment and had dogs that were being mischievous while I was away I thought of what would give me the ability to see what was happening with the 5 dogs (I had a very large yard) and vehicles disrespecting me in the driveway. I remained employed there for a few more years and never had a minute to spare. Given that I was still very busy at work and unable to play detective I installed a video surveillance system. In the late 90’s and early 2000s there was no real home network capability that was reasonable expense wise I used a dial up line to view the “devil” dogs and found out that the tire marks were made by the boss of the tenant in the in-law apartment.

Given that the company was enormously successful and shared their good fortunes I went into a semi-retirement. Finding less satisfaction in this unchallenged retirement I started to think what I might be well qualified for the future since I was still very young. On retirement I reflected on my busy life and a need tor an extra set of eyes for the house and my vacation home as well as some investment property and thought of the extra liberty the installed cameras provided for me and thought that I might share that with others to help in this ever increasing rat race of a world we live in today.

You must be bored to tears by now but the points that I need to make given the above groundwork are as follows:

  1. Products need to be developed given specific requirements of the client on a case by case basis.
  2. Installations with a given product must be fully supported.
  3. Support is useless if it is not done in a timely manor.
  4. If you do not listen to your clients needs, no one will be happy.
  5. There needs to be a single point of contact and a “face” for the company.
  6. Inferior products for a particular use will produce inferior results.
  7. Excellence does not have to be expensive.
  8. Expensive does not guarantee quality.

Given the above I promise the following:

  1. You will be queried early and often until we understand what you want. Please give us a hand on thinking through what your goals are.
  2. We will do everything possible to return a call within 24 hours.
  3. We will do everything possible to return an email within 72 hours.
  4. We will itemize your estimate.
  5. We will restate the goals with a letter/email with the proposal.